Toloo is an AI-powered emotional support companion designed to provide a private, judgment-free space to discuss mental and emotional wellbeing. The Services include an AI companion chat, mood check-in features, crisis resources, and related functionality.
Toloo is not a medical service, therapy practice, psychiatric service, or crisis intervention service. Nothing in the Services constitutes medical advice, clinical diagnosis, or professional treatment of any kind. The Services are a supportive tool designed to complement — not replace — professional mental health care. You are solely responsible for seeking professional or emergency help when your situation requires it. Toloo accepts no liability for harm arising from a failure to seek such support.
The Services are available to users aged 13 and above. By accessing the Services, you represent and warrant that you are at least 13 years of age.
Users under 16 (EU/EEA): If you are under 16 and located in the EU or EEA, you represent that your parent or legal guardian has reviewed and consented to these Terms on your behalf, as required by GDPR Article 8. At registration, users under 16 are required to confirm via a dedicated consent checkbox that their parent or legal guardian has reviewed and agreed to these Terms. This confirmation creates a record of the consent claim. If a minor accesses the Services without the required parental or guardian consent, the parent or legal guardian of that minor accepts full responsibility for any consequences arising from that access.
Users under 13: The Services are not intended for children under 13. We do not knowingly collect personal data from children under 13. If we become aware of such use, we will terminate the account and delete all associated data immediately.
Toloo reserves the right to suspend or terminate access for any user who misrepresents their age.
Toloo provides in-app access to emergency and crisis resources at all times. However, Toloo is not a substitute for emergency services and cannot dispatch help or guarantee a real-time response.
If you or someone else is in immediate danger, contact emergency services immediately. Do not rely on Toloo in an emergency situation.
Crisis contacts available within Toloo at all times:
By using the Services, you agree to:
Toloo's responses are generated by an AI model. The AI companion is not a human, not a therapist, and not a licensed mental health professional. While we work carefully to configure the AI to be warm, safe, and appropriate, AI-generated content may occasionally be inaccurate, incomplete, or unsuitable for your individual situation.
Your conversation data is never used to train AI models. It is used solely to generate responses within your session and to maintain conversation continuity where enabled.
AI responses are not a substitute for professional advice. If you receive a response that feels harmful or inappropriate, please contact us immediately at hello@toloo.io.
No memory between sessions: The AI companion has no memory between separate sessions unless the memory feature is explicitly enabled. This means the AI will not remember anything you shared in a previous conversation — including any crisis situations or sensitive disclosures. You should never assume Toloo remembers your history. Do not rely on Toloo for ongoing crisis support — always contact a real professional when needed. You may opt out of AI personalisation at any time by contacting hello@toloo.io.
Your privacy is fundamental to Toloo. Our collection and use of personal data is governed by our Privacy Policy, which is incorporated into these Terms by reference.
We comply with the GDPR as an EU-based service. We do not sell personal data under any circumstances.
By using the Services, you consent to the processing of your personal data as described in the Privacy Policy. You may withdraw consent at any time by deleting your account.
All content, design, branding, technology, and materials within the Services are the intellectual property of Toloo, protected by applicable EU and Swedish intellectual property law. You may not copy, reproduce, or create derivative works from any part of the Services without express written permission.
Your conversation content remains yours. By using the Services, you grant Toloo a limited, non-exclusive licence to process your content solely to provide the Services as described in the Privacy Policy.
The Toloo name, logo, and brand are trademarks of Toloo. You may not use them without our prior written consent.
Certain features of the Services require payment of fees. All payments are processed securely by our authorised payment provider, details of which are presented at checkout.
7-day refund eligibility: You may request a refund within 7 days of your initial purchase, provided you have sent fewer than 30 messages to the AI companion. Each AI response generated on your behalf incurs a real third-party processing cost. Where usage has exceeded 30 messages, the service has been materially delivered and refunds are not available. We assess usage based on our own server-side records, which are the authoritative source.
The Services are provided on an “as is” and “as available” basis without warranties of any kind, express or implied.
To the fullest extent permitted by applicable Swedish and EU law, Toloo shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of or inability to use the Services.
Toloo accepts no liability for any harm, loss, or damages — physical, psychological, financial, or otherwise — arising directly or indirectly from a user's failure to seek professional mental health support or emergency services when such support was needed. By using the Services, you explicitly accept responsibility for seeking professional or emergency help when your situation requires it.
Our total liability to you for any claim arising from these Terms or the Services shall not exceed the amount you paid to us in the 12 months preceding the claim. For users on the free tier who have made no payments, our total liability shall not exceed €100 in aggregate.
Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under Swedish or EU consumer protection law.
To the extent permitted by applicable Swedish and EU consumer protection law, you agree to indemnify and hold harmless Toloo and its operators from any claims, damages, losses, liabilities, and expenses (including reasonable legal fees) arising out of or related to: (a) your material violation of these Terms; (b) your wilful misuse of the Services; or (c) your violation of any applicable law. This clause does not apply to any claim arising from Toloo's own negligence, breach of contract, or failure to comply with applicable law, and does not override any mandatory rights you hold as a consumer under Swedish or EU law.
Toloo reserves the right to suspend or permanently terminate your access to the Services at any time for any material violation of these Terms or conduct that may harm Toloo or its users.
You may terminate your account at any time by deleting it. Upon termination, your personal data will be deleted within 30 days in accordance with our Privacy Policy.
Upon termination for any reason, all licences granted to you under these Terms will immediately cease. Sections that by their nature should survive termination will do so, including Sections 7, 10, 11, and 17.
Toloo shall not be liable for any failure or delay in performance resulting from causes beyond our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, civil unrest, fire, floods, accidents, industrial disputes, or failures of third-party infrastructure providers.
In such circumstances, we will notify you as soon as reasonably practicable and resume performance as soon as the force majeure event ceases.
The Services may contain links to or integrations with third-party websites, services, or content. These are provided for convenience only and do not constitute endorsement by Toloo.
We are committed to making the Services accessible to all users, including those with disabilities, in accordance with applicable EU accessibility standards. If you experience any accessibility barriers, please contact us at hello@toloo.io and we will do our best to accommodate your needs.
We reserve the right to modify these Terms at any time. We will update the “Last updated” date when changes are made.
For material changes, we will notify you by email or by displaying a prominent notice within the Services at least 14 days before the changes take effect. Your continued use of the Services after changes take effect constitutes acceptance of the revised Terms.
If you do not agree to the revised Terms, you must stop using the Services and may request account deletion.
These Terms are governed by the laws of Sweden and applicable European Union legislation. Any disputes shall be subject to the exclusive jurisdiction of Swedish courts, without prejudice to any mandatory consumer rights you hold under the law of your country of residence.
Informal resolution: Before initiating any formal dispute process, we encourage you to contact us at hello@toloo.io. We commit to responding within 14 days and making a genuine effort to resolve the matter informally.
Online dispute resolution: EU consumers may also use the European Commission's Online Dispute Resolution platform at ec.europa.eu/consumers/odr for resolving disputes related to online purchases.
Swedish alternative dispute resolution: Swedish consumers may also contact the Swedish National Board for Consumer Disputes (Allmänna reklamationsnämnden, ARN) at arn.se.
If you are a consumer located in Sweden or the EU/EEA, you have additional statutory rights that these Terms do not limit or exclude:
Your consumer rights are always preserved. Nothing in these Terms — including the indemnification clause in Section 11, the limitation of liability in Section 10, or the refund policy in Section 9 — is intended to override, limit, or waive any mandatory rights you hold as a consumer under Swedish law or EU Directives 2011/83/EU and 2019/770. Where any provision of these Terms conflicts with mandatory consumer law, the law prevails.
If any provision of these Terms is found to be unenforceable or invalid under applicable Swedish or EU law, that provision shall be enforced to the maximum extent permissible, and the remaining provisions shall remain in full force and effect.
These Terms, together with our Privacy Policy, constitute the entire agreement between you and Toloo regarding your use of the Services and supersede all prior agreements, representations, and understandings.
No waiver of any provision of these Terms shall be effective unless made in writing. Our failure to enforce any right or provision shall not be considered a waiver of that right or provision.
If you have any questions or concerns regarding these Terms, please contact us at hello@toloo.io. We respond to all enquiries promptly and with care.
For privacy-related requests, please reference our Privacy Policy at toloo.io/privacy.
For EU/EEA users, you may also contact the supervisory authority or consumer protection body in your country of residence. Swedish users may contact Konsumentverket at konsumentverket.se.